The credit union has adopted the Credit Union Code for the
Protection of Personal Information (the Code). The requirements of the
Code establish the credit union's operational use of personal
information as well as use of employee information.
following ten interrelated privacy principles are specified in the
Personal Information Protection and Electronic Documents Act, and form
the basis of the Code:
credit union is responsible for personal information under its control
and shall designate a Privacy Officer who is accountable for the credit
union's compliance with the principles of the Code.
- Identifying Purposes
purposes for which personal information is collected shall be
identified by the credit union at or before the time the information is
The knowledge and
consent of the member are required for the collection, use and
disclosure of personal information, except in specific circumstances as
described within this Code.
- Limiting Collection
collection of personal information shall be limited to that which is
necessary for the purposes identified by the credit union. Information
shall be collected by fair and lawful means.
- Limiting Use, Disclosure and Retention
information shall not be used or disclosed for purposes other than
those for which it was collected, except with the consent of the member
or as required by law. Personal information shall be retained only as
long as necessary for the fulfillment of those purposes.
Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.
information shall be protected by security safeguards appropriate to
the sensitivity of the information. The credit union will apply the
same standard of care as it applies to safeguard its own confidential
information of a similar nature.
credit union shall make readily available to members specific,
understandable information about its policies and practices relating to
the management of personal information.
- Individual Access
request, a member shall be informed of the existence, use, and
disclosure of their personal information, and shall be given access to
that information. A member is entitled to question the accuracy and
completeness of the information and have it amended as appropriate on
proof of inaccuracy.
- Challenging Compliance
member shall be able to question compliance with the above principles
to the Privacy Officer accountable for the credit union's compliance.
A member can contact the Privacy Officer by email at firstname.lastname@example.org or mail at:
DUCA Financial Services Credit Union Ltd.
5290 Yonge Street
Toronto, ON M2N 5P9
Attention: Privacy Officer
credit union shall have policies and procedures to respond to the
member's questions and concerns.