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With more and more instances of fraud on the rise it is important that you minimize your risks by
managing your personal information wisely.
The best defense against fraud begins with you, and one of the best
ways to protect yourself is to become familiar with how fraudsters
Protect your personal information
- One of the best things you can do to protect your accounts is to
review your information online regularly, and confirm all transactions
- Limit where your email address is used to decrease spam and the possibility you'll receive a phishing email .
not input personal information, user names or passwords at public
computers unless you are certain the computer's preferences have been
set up correctly, and haven't been infected with a virus or spyware.
- Keep your statements, checques, etc. in a safe (locked) place.
Know who you are dealing with
- Never give out personal information over the phone. Fraudsters have been known to call homes pretended to be employees of the credit union. Employees would never ask for sensitive information over the phone or ever ask you to access anything from your account online. Don't be afraid to ask questions to ensure you are actually speaking with an employee of the credit union.
- Never reply to email or pop-up messages asking for your personal
or financial information; never click on a link in a message you are
- When accessing a website referenced in an email
or online, be sure that you know the e-mail sender and the website
noted. If you are unsure, do not click a link. Instead, retype the
website address in your browser to access the site directly.
Make sure your systems are set up properly and updated
- Use a firewall if you access the Internet by cable or broadband.
- Use regularly updated anti-virus and anti-spyware software.
sure your wireless network is set up correctly. Read your user manual
and don't assume the default settings are protecting you.
- The importance of picking a good, secure password can't be
emphasized enough. The simpler a password format is, the easier it is
for someone to figure out.
- The best passwords are a combination of numbers, special
characters, and upper and lowercase letters.
- Do not write your password anywhere. A password you write down is as good as having no password at all.
- Change your passwords often.
Report Suspicious Activity
If you suspect your ATM card, cheques, or credit card have been lost, stolen, or compromised you should report this information to DUCA immediately. You should also contact us immediately
if you receive suspicious email messages appearing to come from DUCA.